Effective as of 1st Jan 2023

These terms and conditions (the Terms) shall govern the relationship between you and CAR CENTER SERVICE when you use the CENTER SERVICE Rewards Program.

1 Definition and interpretation
1.1 In this document the following terms have the following meanings unless inconsistent with the
context:
Account means the CAR CENTER Rewards account that the Accountholder has with CAR CENTER to access and use CAR CENTER Rewards;
Accountholder or Accountholder(s) means any person(s), who holds (s) an Account (as approved by CAR CENTER);
CAR CENTER Plus Card means the prepaid card available at CAR CENTER SERVICE STATION, and can be instantly topped up on CENTER SERVICE Wallet; CAR CENTER Rewards means the loyalty program run by CAR CENTER; CAR CENTER Station means a CAR CENTER service station; CAR CENTER Wallet means CAR CENTER secure (online) customer portal that allows an Accountholder (via App) to access, create and manage their Account information and to perform Account services;
App means the CAR CENTER Distribution mobile app which is currently available on the Apple app store and Google app store;
C-store means a CAR CENTER convenience service station;
Enrolment Date means the date that an Accountholder successfully registered with CAR CENTER Rewards;
Family Membership means the joint membership account that an Accountholder may create for the purpose of the Accountholder and their Relation(s) collectively earning Points;
Mobile Pay means a contactless payment token that allows an Accountholder to pay directly from their smartphone;
Points mean the points that are the currency brand of CAR CENTER Rewards which Accountholders are able to earn;
Relations means any immediate family member of an Accountholder including (but not limited to) a spouse, child (including any step or adopted child), grandchild, or parents of the Accountholder;
Reward(s) means any product or service that an Accountholder is eligible to receive or redeem when they accrue Points;
Qualifying Transaction has the meaning given to it in clause 6.1; Terms mean these terms and conditions may be varied by CAR CENTER from time to time;
You mean the Accountholder who accepts and enters into these Terms. You shall have acorresponding meaning; and
Website means https://www.carcentersharjah.com/

2 General
2.1 These Terms in conjunction with the CAR CENTER Wallet Terms and the Privacy Policy govern  your participation in CAR CENTER Rewards. Any use of the CAR CENTER Wallet and CAR CENTER Rewards, which includes any use of the App, is considered as acceptance of these Terms, the CAR CENTER Wallet Terms, and the Privacy Policy (including any amendment or variation of such terms).
2.2 You agree that you have read and understood and agree to be bound by these Terms.
2.3 CAR CENTER may at any time, and at its sole and absolute discretion:
2.3.1 Suspend, terminate, cancel, withdraw, amend or vary CAR CENTER Rewards and/or these Terms; or
2.3.2 Substitute CAR CENTER Rewards with an alternative rewards scheme.
2.4 Any updated or amended Terms shall supersede any terms agreed to by you and CAR CENTER in respect of CAR CENTER Rewards and it is your responsibility to remain aware of any such updates.
We will publish the latest Terms on our Website and on the App.

3 Membership
3.1 Each Accountholder must be a resident in the United Arab Emirates (to be assessed on the day that the member joins CAR CENTER Rewards).
3.2 CAR CENTER Rewards is available to individuals for their personal use only and is limited to one Account per individual. An Accountholder shall not use CAR CENTER Rewards for any business or commercial purposes and CAR CENTER may refuse any application for CAR CENTER Rewards membership for any reason.
3.3 CAR CENTER may withdraw, cancel or decline to issue any Account, discount and/or any other Reward in whatever form, and/or remove an ccountholder from CAR CENTER Rewards at any time where CAR CENTER has a reasonable belief of any:
3.3.1 Abuse or attempted abuse of CAR CENTER Rewards;
3.3.2 Breach or attempted breach of the Terms; and/or
3.3.3 behavior relating to CAR CENTER Rewards and/or CAR CENTER that involves theft, misconduct, abusive or offensive behaviour, and/or supplying false or misleading information.
3.4 CAR CENTER Rewards membership is not assignable, transferable, cannot be copied and subject
to clause 4.2, and can only be used by the Accountholder who is named and registered as a member
of CAR CENTER Rewards.

4 Family Membership
 4.1 An Accountholder may create an ADNOC Rewards Family Membership by adding Relations to their CAR CENTER Wallet and any terms and conditions that apply to such membership in addition to these Terms shall be communicated to you by CAR CENTER when the Family Membership is created by you.
4.2 Where an Accountholder creates a Family Membership:
4.2.1 The Accountholder and their Relations can individually earn Points, which will be aggregated together, towards the Family Membership;
4.2.2 Relations can only earn Points towards the Family Membership on Qualifying Transactions that are completed using the CAR CENTER Wallet; and
4.2.3 Only the Accountholder can redeem the Points, however, CAR CENTER may (at its sole discretion) give the Accountholder the option to allow the Accountholder’s Relations to redeem his/her Points.

5 Enrolment
5.1 When you enroll on CAR CENTER Rewards and become a CAR CENTER Rewards member, you will automatically be registered on the CAR CENTER Wallet and become subject to the CAR CENTER Wallet Terms.
5.2 Customers who are not existing Accountholders:
5.2.1 Can register for CAR CENTER Rewards through a simple sign-on process via the following channels:
(a) Mobile app – users can download the App and register;
5.2.2 Will have to provide certain personal information to enroll for CAR CENTER Rewards. However, for security reasons, only your personal mobile number and email address should be registered with CAR CENTER Rewards. Please note that your Account can only have one phone number and email attached to it and using a phone number or email address that does not belong to you is not permissible under these Terms. You shall be responsible for the accuracy and completeness of any information you provide to us and for keeping the information up to date. Your personal information shall be processed by CAR CENTER in accordance with the Privacy Policy;
5.2.3 once registered, will be enrolled on CAR CENTER Rewards (to which these Terms will apply) and your MOBILE NO will be used to link transactions to earning Points; and
5.2.4 Use of the CAR CENTER Wallet is subject to the CAR CENTER Wallet Terms (which are separate from these Terms).
5.3 Existing CAR CENTER Wallet Accountholders will automatically be enrolled in CAR CENTER Rewards and notified of their enrolment.

6 Earning Points
6.1 Accountholders may earn Points on completed transactions on services, convenience store purchases, and car wash at CAR CENTER stations on or after the Enrolment Date (a Qualifying Transaction).
6.2 You can earn Points, which will automatically be credited to your Account when you complete a Qualifying Transaction:
6.2.1 Use cash or bank card, to the CAR CENTER Station staff at the time of purchase or show your digital membership QR code; or
6.2.2 Using your CAR CENTER Wallet.
6.3 It may take up to 24 hours for earned or redeemed Points to appear in your Account.

7 Redeeming Points
7.1 Accountholders can redeem their accrued Points against the following CAR CENTER products, services
7.2 Points cannot be redeemed on:
7.3 If you wish to redeem your Points, you must have sufficient Points in your Account in order to complete the transaction. Subject to this, you can apply for any number of offers available to you in your Account, whether in a single transaction or across multiple transactions.
7.4 Once you have redeemed Points they will automatically be deducted from your Account at the time of redemption and cannot be used again.
7.5 Points must be redeemed by the Accountholders within one year of the Qualifying Transaction (One Year Period). Any unused Points will expire if they are not used within the 1 Year Period.

8 Returns
8.1 Accountholders may return the item(s) that have been purchased from a CAR CENTER convenience store (subject to the respective CAR CENTER returns policy), and where the initial purchase of the item(s):
8.1.1 was paid for using Points, CAR CENTER Rewards will refund the equivalent Points used to purchase the returned item(s) to your Account within one week; or
8.1.2 Earned Points, CAR CENTER Rewards will deduct from your Account the equivalent number of Points earned from the purchase once the return transaction has been processed. If there are insufficient Points in your Account, the equivalent monetary value of the Points earned on the relevant transaction will be deducted from your Account before the amount owed to you is refunded.
8.2 An Accountholder cannot:
8.2.1 Exchange any product that they have purchased using their Points (whether at a CAR CENTER
convenience store or elsewhere); and
8.2.2 Return or seek a refund for any vouchers and gift cards that they have purchased using their
Points.

9 Cancellation and termination

9.1 CAR CENTER may suspend or terminate your CAR CENTER Rewards membership at any time, or modify or restrict your ability to use Points, immediately and without notice where CAR CENTER reasonably believes that:
9.1.1 You have not earned or redeemed Points for a period of 1 or more years;
9.1.2 You have violated any of these Terms;
9.1.3 you engage in wilful misconduct, including but not limited to the fraudulent acquisition of Points or sale or abuse of Points or the sale or abuse of redeemed goods or benefits; or
9.1.4 You have provided us with false, incomplete, or misleading information, And, if we terminate your CAR CENTER Rewards membership, any accrued Points will immediately be void and cannot be used.

10 CAR CENTER rights

10.1 Neither CAR CENTER nor its agents shall be liable under or in connection with these Terms, CAR CENTER Rewards, or the use or redemption of any Reward, for any indirect or consequential cost, expense, loss, or damage even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the Accountholder, CAR CENTER or its agents, and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.

10.2 CAR CENTER reserve the right to investigate any activity that it believes to be of a fraudulent nature or otherwise seeking to circumvent these Terms.
10.3 You will be responsible to CAR CENTER for any claims, costs, damages, losses, liabilities, expenses, or legal proceedings brought against CAR CENTER by any third party as a result of unauthorized access to your CAR CENTER Wallet or CAR CENTER Rewards in breach of these Terms.

11 Other
11.1 If you are experiencing any problems with accessing or using your Account or have any questions in relation to CAR CENTER Rewards, please contact us at info@carcentersharjah.com or Call Us at 065565101

Last updated: Dec 31, 2022